Wallbox – software updates

We are continuously working on improving our products and being able to offer you new features.

As soon as a software update is available and you have linked your wallbox with Internet capability to a charging app, you will be notified in your app and be able to directly start the update from there.

For this reason, we recommend you regularly open the app to check whether a current software update is available.

If you have a wallbox with Internet capability, you can find the current wallbox software version in your charging app in the wallbox settings in "Charging at home".

The changelog of our software update on this website and the FAQs provide detailed information about the content of our software updates as well as questions and answers on the subject.

It goes without saying that our customer service will also be happy to personally advise you. Just call us or drop us a line by email.

PS. You can find an overview of service phone numbers and email addresses in the response to the question "Who can I contact if I have any questions?"

It goes without saying that you are at liberty to reject the update. However, this may impair the security as well as functionality of your wallbox. You will then also potentially not be able to use new functions or functionalities may be restricted.

Very important: If you do not agree to an update and a defect occurs, Elli will not be liable for this if the defect is due to the lack of an update.

If you had previously rejected an update and decide to nevertheless install it at a later point, you can trigger the update at any point in the wallbox settings of your charging app in the "Charging at home" section.

The wallbox will always prioritize the update during installation. It will not be possible to charge with the wallbox during this time. However, the software installation usually only takes a few minutes.

You can tell by the first LED on the left of your wallbox changing its lighting or flashing pattern while all other LEDs are off.

1. The wallbox permanently lights up yellow as soon as the file is being downloaded.
2.It will subsequently briefly light up yellow.

3. Your wallbox will then restart. In this process, the left-hand LED flashes blue.

4. After the restart the left-hand LED will flash green.

5. The LED will permanently light up green (normal state) as soon as the update has been installed successfully.

Important: Please do not disconnect the wallbox from the power supply or the Internet while the update is installing. This is absolutely necessary to successfully install the update and prevent any wallbox faults.

The update will only be installed after having completed the charging process (if the wallbox is online). The charging process will not be interrupted.

Once a new update is available, you can trigger its installation yourself at any time in the wallbox settings of your charging app in the "Charging at home" section.

However, please note: If you fail to install the update within the prescribed 14-day period, Elli will subsequently not be liable for any product defects that are caused by a lack of updates.

Don't worry: If it was not possible to install the update in the first attempt, e.g. as a result of an unstable Internet connection, the system will try several times to install the update at a later point. Do not disconnect your wallbox from the power supply or Internet.

For this purpose, please initially check your Internet connection and try to optimize it, if at all possible.

In parallel, we will be checking wallboxes with Internet capability that are having issues installing the update in our IT systems and will enable the option to change between LTE, WiFi and Lan on affected wallboxes. If your wallbox is affected, we ask you to also change to a more stable alternative.

Are you unsure about how to change between LTE, WiFi and Lan? We are happy to help you with that. For this purpose, simply check our instructions at the following link:

global-uploads.webflow.com/5f2271e9820e0bb93e6f3499/60a512c3cb5c20002d9c12d7_ConfigManual_Quickguide_EN_DE.pdf

Please do not hesitate to drop us a line by email or give us a call if you have any more questions or require support.

If your wallbox had previously not been online, the software version installed at the time of delivery will be installed.

As soon as you have installed your wallbox and connected it to the Internet, it will automatically update to version v.3.7.12;v.3.25.2.

Subsequent updates will only be installed following your active approval in one of our charging apps.

Just have a look in the Wallbox section of your charging app after having commissioned your wallbox. Here you will see the current wallbox version and will also be notified as soon as there is a new update for your wallbox.

Important: Your wallbox must be switched on, connected to the Internet and you must have given your consent in one of our charging apps so that the most recent software is installed on your wallbox.

You are not using a charging app? In this case, see “What are the advantages of pairing my wallbox with a charging app?” for some key facts. We have provided more helpful information in “How do I pair my wallbox with a charging app?".

If your wallbox had previously not been online, the software version installed at the time of delivery will be installed. As soon as your wallbox is connected to the Internet, it will automatically update to version v.3.7.12;v.3.25.2.

Subsequent updates will only be installed following your active approval in one of our charging apps.

Just have a look in the Wallbox section of your charging app. Here you will see the current wallbox version and will also be notified as soon as there is a new update for your wallbox.

Important: Your wallbox must be switched on, connected to the Internet and you must have given your consent in one of our charging apps so that the most recent software is installed on your wallbox.

You are not using a charging app? In this case, see “What are the advantages of pairing my wallbox with a charging app?” for some key facts. We have provided more helpful information in “How do I pair my wallbox with a charging app?".

First of all, it's great that you have already connected your wallbox to the Internet. This is an important prerequisite.

However, to trigger new software updates we urgently require your active consent. You can exclusively grant us with the necessary consent in one of our charging apps.

Would you like to know how to connect your wallbox with a charging app? Check “How do I pair my wallbox with a charging app?” for instructions.

In future we will be notifying you of the availability of new updates in our charging apps. You will be provided with step by step instructions on how to start updates to safeguard the security and performance of your wallbox. Consequently, we recommend you use our charging apps.

Would you like to know which charging apps you can currently use and how to pair your wallbox with a charging app? For this purpose, check “With which charging apps can I pair my wallbox?” and “How can I pair my wallbox with a charging app?”.

We have put together many important questions and responses for you here in the FAQs. We will also keep you up to date about new updates and their content on these new webpages.

Are you still looking for an answer to one of your questions? Then just call us or drop us a line. We are looking forward to receiving your feedback.

Use the app to not only consent to updates, but also view elements including your charging history, manage your charging cards and simply find public charging stations nearby.

The apps' functionality is constantly being enhanced to offer you the best possible charging experience. Do not miss out on these functions. For more information about the app see “With which charging apps can I pair my wallbox?” and “How can I pair my wallbox to a charging app?”

For information about which charging apps are available for your wallbox see “With which charging apps can I pair my wallbox?”. We have also provided the links to the Apple und Google Play Store here.

Have you already opted for a charging app and installed it on your mobile phone? Great! Then we will describe step by step how to pair your wallbox with your app.

As individual steps are different, please refer to the descriptions specific to your selected charging app.

WeConnect ID. App (Volkswagen)

1. First of all, create a user account in your charging app if you have not already done so.
2. On the homescreen, click the Person icon in the toolbar at the bottom right to open the account settings.
3. Now open the "Charging at Home" menu.
4. Now please press the "Pair Wallbox" button.
5. Now please select the wallbox model you would like to pair with your app.
6. Then confirm your selection with the arrow in the bottom right.
7. Subsequently, please scan the QR code or manually enter the pairing code (32 characters) you received on a sticker together with your wallbox delivery package. Manually enter the code and make sure you enter characters, digits and hyphens before you once again confirm your input with the arrow in the bottom right.
8. Your wallbox has now been paired with your app.
9. You can subsequently configure your wallbox in the app (enter name, save location, configure access settings, etc.) – for this purpose, just click "Set Up Wallbox“.

Powerpass (ŠKODA)
Easy Charging App (SEAT)
Elli

1. First of all, create a user account in your charging app if you have not already done so.
2. On the homescreen, click the "At Home" wallbox icon in the center, on the toolbar.
3. Now please click "Pair Wallbox/Charger"
4. Please select the wallbox type that you would like to pair with your app.
5. Subsequently, please scan the QR code or manually enter the pairing code (32 characters) you received on a sticker together with your wallbox delivery package. Manually enter the code and make sure you enter characters, digits and hyphens before you once again confirm your input.
6. Your wallbox has now been paired with your app.
7. You can subsequently configure your wallbox in the app (enter name, save location, configure access settings, etc.).

myAudi

1. First of all, create a user account in your charging app if you have not already done so.
2. On the homescreen, click the Person icon in the toolbar at the bottom right to open the account settings.
3. Now open the "Your Charging Systems" menu.
4. Then select "Audi Wallbox".
5. Now please press the "Pair Wallbox" button.
6. Subsequently, please scan the QR code or manually enter the pairing code (32 characters) you received on a sticker together with your wallbox delivery package. Manually enter the code and make sure you enter characters, digits and hyphens before you once again confirm your input with the arrow in the bottom right.
7. Your wallbox has now been paired with your app.
8. You can subsequently configure your wallbox in the app (enter name, save location, configure access settings, etc.) – for this purpose, just click "Set Up Wallbox“.

Our wallboxes are available for different Volkswagen Group brands and it goes without saying that we also offer different charging apps. Consequently, your wallbox is the crucial element when selecting the right app. We also sent you a matching charging card for your wallbox which can only be paired with the intended charging app.

Here's a simple example: If you use an Elli Connect or Pro, the matching charging app is the Elli app. If you want to use a charging app that doesn't match your charging card, please contact our Support.

Did you know you can use our charging apps to both search for and find public charging stations as well as to subscribe to a public charging rate? Click here for more information about public charging.

Our charging apps are available both in the Apple App Store and the Google Play Store.

All you have to do is search for the charging app relevant to you. For this purpose, simply use the following download links:

WeConnect ID. App (Volkswagen):

Apple App Store: apps.apple.com/gb/app/volkswagen-we-connect-id/id1517566572

Google Play Store: play.google.com/store/apps/details

EasyCharging App (CUPRA/SEAT):

Apple App Store:  apps.apple.com/gb/app/easy-charging/id1478278224

Google Play Store: play.google.com/store/apps/details

Elli Charging App:

Apple App Store: apps.apple.com/de/app/elli-charging/id1457901109

Google Play Store: play.google.com/store/apps/details

Important: The Elli charging app is exclusively available in Germany. If you are using the app outside Germany, you can only download the app if you have a German Apple ID (for iOS) or if your Google Play Store has been set to Germany.

Powerpass (ŠKODA):

Apple App Store: apps.apple.com/gb/app/powerpass/id1518788079

Google Play Store: play.google.com/store/apps/details

myAudi (AUDI):

Apple App Store: apps.apple.com/gb/app/myaudi-mobile-assistant/id440464115

Google Play Store: play.google.com/store/apps/details

No. If you have already paired your wallbox with a charging app and you want to now use a different charging app, you must initially unpair the wallbox. For instructions on how to unpair your wallbox in an app, check “I have paired by wallbox with the wrong app. Can I revoke this and use a different charging app?”.

If you have downloaded the wrong charging app and paired your wallbox with it, we will explain step by step how to unpair your wallbox in the charging app:

1. Open your charging app.
2. Browse to the wallbox section.
3. Then open your wallbox settings.
4. In this menu, click "Unpair charging station".
5. Click "Unpair" to confirm that you really want to unpair your wallbox in the charging app.
6. Download the correct charging app from the Apple App Store or Google Play Store.

Important: Unfortunately all wallbox charging processes up to this point will subsequently no longer be available and they cannot be transferred to the new account.

There is no reason to worry. If it was not possible to install the update in the first attempt, e.g. because of an unstable Internet connection, we will try another nine times every 27 hours to install the update. Please do not disconnect your wallbox from the mains or Internet until the update has been successfully installed.

Yes. It’s easy to manage multiple wallboxes in your charging app or through your account.

The individual steps will vary, so please check the relevant instructions for the charging app you’ve been using.

WeConnect ID. app (Volkswagen) 

1. To open your account settings, click the person icon at the bottom right of the toolbar on the home screen.
2. Now open the “Charge at home” menu. 
3. Now tap “Pair new wallbox.”
4. Select the wallbox model that you want to pair with your app.
5. Confirm your selection using the arrow at the bottom right.
6. Now scan the QR code or enter the 32-character pairing code manually. The code is on a sticker that was shipped with your wallbox. When manually entering the code, please make sure you have entered all characters, digits, and dashes correctly. Then confirm your entry again using the arrow at the bottom right.
7. You have successfully paired the new wallbox with your app. 
8. You can then also configure this wallbox in the app (assign a name, store the location, configure access settings, etc.). To do so, simply click “Configure wallbox.”

Powerpass (ŠKODA) 
Easy Charging app (SEAT) 
Elli  

1. Select the “Home” wallbox icon in the middle of the toolbar at the bottom of the home screen.
2. The “My wallboxes” menu will appear listing your paired wallbox. There will be two dots above the “Home” icon.
3. On your smartphone, please swipe to the left now.
4. Tap the “Pair wallbox” button if you want to pair a new wallbox with your app.
5. Then select the wallbox model that you want to pair with your app. Now scan the QR code or enter the 32-character pairing code manually. The code is on a sticker that was shipped with your wallbox. When manually entering the code, please make sure you have entered all characters, digits, and dashes correctly. Then confirm your entry.
6. You have successfully paired the new wallbox with your app. 
7. You can then also configure this wallbox in the app (assign a name, store the location, configure access settings, etc.).

myAudi  

1. To open your account settings, click the person icon at the bottom right of the toolbar on the home screen.
2. Now open the “Your charging systems” menu. 
3. Then select “Audi Wallbox.”
4. Now tap “Pair new wallbox.”
5. Now scan the QR code or enter the 32-character pairing code manually. The code is on a sticker that was shipped with your wallbox. When manually entering the code, please make sure you have entered all characters, digits, and dashes correctly. Then confirm your entry again using the arrow at the bottom right.
6. You have successfully paired the new wallbox with your app. 
7. You can then also configure this wallbox in the app (assign a name, store the location, configure access settings, etc.). To do so, simply click “Configure wallbox.”

The next time we update our software, we will be providing a new functionality to enable you to pair a photovoltaic system with one of our Internet-enabled chargers.

The new update brings EEBus compatibility to our Internet-enabled wallboxes. We’re already in the final testing stage of this new functionality. Based on our current information, we assume that sufficient testing can be performed in the coming weeks enabling us to then eventually deploy the new update.

We will post any more news on our website as soon as it becomes available. There you will also find more detailed information on how to connect your wallbox to a photovoltaic system.

First of all, it’s great that you thought about this. We just need a little help from you to ensure that the new owner also receives this important information.

Please forward the following document to the new owner of your wallbox. It provides information on our company and on how we deploy future software updates.

We greatly appreciate your help in this matter!

Do you have any questions about our updates? Our customer service is happy to help!

Volkswagen customer service
Hotline: 00800 43347328* (free of charge, available 24/7)
Email: volkswagen-support@elli.eco

ŠKODA AUTO customer service
Hotline: 00800 80247247* (free of charge, available 24/7)
Email: skoda-auto.support@elli.eco

SEAT customer service
Hotline: 00800 73273554* (free of charge, available 24/7)
Email: cupra-seat-support@elli.eco

CUPRA customer service
Hotline: 00800 73273554* (free of charge, available 24/7)
Email: cupra-seat-support@elli.eco

Audi customer service
Hotline: 0800 2834925* (free of charge, Mon to Sun 6 am to 10 pm)
E-Mail: audi-support@elli.eco

Elli customer service
Hotline: 0800 8661200* (free of charge, Mon to Sun 6 am to 10 pm)
Email: elli-support@elli.eco

*Calls are free of charge. Costs may be incurred when calling from mobiles, depending on the provider. If your phone provider does not support this number, ask them to activate "00800" numbers. Costs are based on your provider's respective charges. Roaming charges may be incurred for calls from abroad.

No. Modular Group wallboxes cannot be managed on the Elli Management Console as far as things stand today.

Software updates are relevant for all Internet-enabled Modular Group wallboxes (MGWB) from our Audi, SEAT, CUPRA, Volkswagen, and ŠKODA brands that you can purchase from our dealer webshop.

Remember: This does not include VAS products such as the Ecotap station, Innogy Wallbox, Compleo, etc.