FAQ

For the product Volkswagen Naturstrom Blue we grant you a limited price guarantee for a period of 12 months and for the Volkswagen Naturstrom Classic product for a period of 24 months from the start of supply. For this period, we guarantee not to adjust prices due to changes in grid usage fees, billing, procurement, distribution and other administrative costs. In all other respects, the right to adjust prices in accordance with the General Terms and Conditions for the Supply of Volkswagen Naturstrom Special Customer Contract (end consumer) ("AGB") in the version relevant to the supply relationship and incorporated herein shall remain unaffected. You will of course be informed by us in good time of any price adjustments. We will do everything we can to keep prices stable for you.

The minimum contract term of your Volkswagen Naturstrom Blue is 12 months and that of your Volkswagen Naturstrom Classic is 24 months. The contract term is extended indefinitely after expiry of the minimum contract term if the contract is not terminated in due time and form. After expiry of the minimum contract term, you can terminate the contract with one month's notice.

With Volkswagen Naturstrom, you are opting for a green-electricity tariff that guarantees transparent prices and a simple switching process – without hidden costs. There are also four good reasons to become a Volkswagen Naturstrom customer:

• 100% green energy: You receive 100% renewable electricity for your home and electric vehicle – simple, affordable and sustainable.
• Expansion of renewable energies: We promote the expansion of renewable energies and sustainable power generation plants – we contribute to the Energiewende.
• Safety & reliability: We guarantee the usual reliability from day one – reliable provider switch and continuous power supply.
• Fully compatible & future-proof: Volkswagen Naturstrom and other Elli products and services are compatible with all Volkswagen Group products – today as well as in the future.