Protection
Fairness
Trust
Complying with statutory regulations and internal rules and the principles laid down in our Code of Conduct and the Code of Conduct for Business Partners, has top priority at Elli. The success of our company is based on Integrity and Compliance. To meet this standard, it is important to learn of potential employee misconduct and to put a stop to it. Therefore, we entrusted the Central Investigation Office to operate an independent, impartial and confidential Whistleblower System on our behalf.
A key pillar of our Whistleblower System is the principle of procedural fairness. It also guarantees the greatest possible protection for whistleblowers, persons implicated and employees contributing to the investigation of reported misconduct.
This also includes offering opportunities for anonymous reporting and communication. We assure not to perform any steps in order to identify anonymous whistleblowers, who do not misuse our Whistleblower System. Retaliation of whistleblowers and all persons who contribute to investigations at Elli will not be tolerated. Persons implicated are presumed innocent until the violation is proven. Investigations will be conducted with the utmost confidentiality. The information will be processed in a fair, fast and protected process.
How do we process your report?
The qualified and experienced colleagues at the Investigation Office examine every report for potential misconduct by a Volkswagen Group employee thoroughly and follow it up systematically. First, you will get a confirmation of receipt. The Investigation Office then assesses your report. This includes gathering facts particularly from the whistleblower.
Only if this initial evaluation shows grounds for suspicion of a violation an investigation by a dedicated Investigating Unit will be started. Afterwards, the results of the investigation will be assessed by the Investigation Office and appropriate measures will be recommended. Information about the status and the outcome of the procedure will be given to you without undue delay. The processing time varies dependingon the subject of the procedure.
Potential violations of the Code of Conduct for Business Partners by suppliers, including serious risks and violations of human rights and environment by direct and indirect suppliers, can also be reported to the Investigation Office – as well as reports requiring otherwise immediate action. The Investigation Office will inform the responsible departments, who will process the issue accordingly. This particularly includes taking the necessary measures to minimize or end violations and/or risks.
More Information can be found in Our Rules of Procedure:
What kind of report do you want to submit?
A complaint about products or services to our customer service
For complaints or feedback about vehicles and services of Volkswagen and/or Elli or business partners (w.g. car dealerships, workshops), please contact Elli Customer Care: support@elli.eco
We kindly ask for your understanding that the Whistleblower System unfortunately cannot process customer complaints.
A report of potential misconduct to our Whistleblower System
The Whistleblower System offers various channels for reporting potential misconduct by Elli or Volkswagen employees, violations of the Code of Conduct for Business Partners or serious risks and violations of human rights and environment in our Supply Chain. However this does not affect the statutory right to contact designated authorities as described below.
Online Reporting Channel
You have the option of using a web-based communication platform "Speak Up" to contact the Investigation Office in more than 65 languages. This system is confidential and technically secured and allows you to submit reports anonymously.
You can access the online reporting channel through the following link: Speak Up
Voice Intake by phone
You can leave us a voice message by phone 24 hours a day, 7 days a week. After entering the phone number (specific to the country you are in) you will be prompted to enter the organizational code. Then, you can submit your report as a voice recording. Only a written transcript will be receives by the Investigation Office. Dial back in to listen to the reply or further questions from our team. Select a phone number from the document below and have the organizational code ready.
| Organization | Organization Code | |
|---|---|---|
| Volkswagen | 122203 | |
| Cariad | 122344 | |
| MAN ES | 122259 | |
| Moia | 122281 | |
| PowerCo | 122215 | |
| Seat | 122226 | |
| Porsche Holding Salzburg | 122333 | |
| Volkswagen Financial Services | 122322 | |
| AUDI | 122237 |
Speak Up App
You can also download the Speak Up App "SpeakUp - Listen for a change" by People Intouch (personal devices only) to access the secure reporting system. Through this app, you can submit your report in writing or leave a voice message (also anonymously). You will need the organization code of the respective entity. Log back in to see our team´s reply or answer further questions. To download the app through the following the link.
You can get in contact with the Investigation Office of the Volkswagen Group via E-Mail. io@volkswagen.de
Ombudspersons of the Volkswagen Group
The Volkswagen Group has appointed external lawyers to act as Ombudspersons. They advise on the Whistleblower System or ensure that reports from whistleblowers are forwarded anonymously to the Investigation Office if desired.
If you want to get in contact with the Ombudspersons you can find their contact details here: http://www.ombudsmen-of-volkswagen.com/
Postaladdress and in person
Postal address:
Central Investigation Office
Box 1717
38436 Wolfsburg
Germany
In person:
Please make an appointment in advance writing an e-mail to io@volkswagen.de
External Reporting Channel for Germany
The following German government-appointed agency also accepts tips about potential misconduct as an external reporting channel: Federal Office of Justice BfJ - Hinweisgeberstelle (Bundesjustizamt)
Submitting a report - but correctly!
It is important that your report is as specific as possible so that it can be processed and investigated appropriately by the Investigation Office.
It is helpful if you consider the five W-questions in your report:
Who? What? When? How? Where?
As the person providing the information, please make sure that your descriptions can also be understood by people from outside the field. It is helpful if you are available for further questions. If you are willing to do so but would still like to maintain your anonymity vis-à-vis the company, please use the Volkswagen Group's protected online reporting channel or contact the ombudspersons.
In the event of violations in connection with data protection regulations, please contact the Volkswagen AG Data Breach Hotline (05361-9-28479).
Do you have further questions?
Do you have further questions or do you need a local contact?
Questions or suggestions for improvement concerning the Whistleblower System can also be addressed to the Investigation Office.
If you have been interviewed in terms of an investigation, you have the possibility to givefeedback to the Ombudsperson as independent body.
Furthermore, our local Compliance Officer can also be addressed in all matters of the Whistleblower System via GRC@elli.eco.