Elli can provide the full operation (CPO Services) of your charging infrastructure for your company.
These CPO Services are based on the CPO Console, our Software-as-a-Service product for controlling the hardware via a web interface. We can provide all technical services such as maintenance, troubleshooting and repairs. We can also provide full telephone support for you and your customers , and market your charging infrastructure for you. All our CPO services are available in different service levels (SLA).
Customer service, remote maintenance, scheduled maintenance, repair service and commercialisation for charge point operators
Elli Services offers a modular range of services for charging locations. This gives you the flexibility to integrate only the services you need into your existing operations.
Our range of services
CPO Console
Use our inhouse-developed CPO Console, which enables monitoring and control of your entire charging infrastructure. Further function modules can be booked at any time as required.
Elli customer service
We are here both for you and your customers. Competent and dependable. With phone and email support in multiple languages.
Monitoring and remote maintenance
As needed, a status check is made for your charge points, followed by prompt troubleshooting via remote maintenance and competent advice – to minimise downtimes.
Software updates
Elli handles regular and prompt updates of the firmware in your charging stations.
Trained personnel
All services are carried out by certified technicians.
Elli maintenance and repair service
Coordination of onsite servicing for your charging stations. This includes regular maintenance as required under the German DGUV3 accident prevention regulations, functional checks specified by manufacturers, troubleshooting and repairs.
Public marketing of your charging point
We take care of the Europe-wide public marketing and billing of your charging point.
Your result
The choice is yours: selected services or all services for your charging stations from a single provider.
Next steps
For ordering please contact your Elli contact person or use our online contact form.
Depending on the country where your charging site is located, the charging infrastructure and the backend operator, an advance assessment may be needed to determine which services can be provided at your location and from what date.
Additional services
Site analysis
We will work with you to complete an onsite assessment of the structural and technical conditions for your future charging location and assess the conditions for the further project phases. This yields a solid, practice-oriented foundation for decisions on the further implementation of your charging infrastructure.
Planning and Installation
The result of a site analysis decides whether planning is required. This may depend on whether a building permit or further detailed plans are needed such as structural analysis to assess how the charging infrastructure can be installed. In a planning project, all trades needed for the installation are integrated into detailed technical plans.
Connecting the charge points
Are you already operating a charging site? Would you like to manage it through the Elli backend system? Perhaps you are also looking to expand your charging capacity without having to replace your current charging hardware? In either case, Elli is there for you.