What can we help you with?

Here are some of our most frequently asked questions and our answers.

Electricity contract

Volkswagen Naturstrom® – Product information

What is Volkswagen Naturstrom®?

Volkswagen Naturstrom® is the sustainable and 100% renewable electricity rate of Elli, a brand of the Volkswagen Group.

Becoming and remaining a Volkswagen natural power client

How can I become a Volkswagen Naturstrom® customer?

You can become a Volkswagen Naturstrom® customer in various ways. You can enter into a contract quickly and easily online, or alternatively, by telephone, should you prefer a personal consultation. You can reach us on 05361/3790 500 Monday to Friday from 8 a.m. to 8 p.m., and Saturday from 9 a.m. to 4 p.m.

The following information is required for your initial registration: Contact and payment data, meter ID number, meter reading, customer ID number at your previous supplier, and past consumption. If you have just moved in to a new location, we also need your move-in date, the meter ID number at the new property, and the current meter reading. You can then relax and wait for your electricity delivery confirmation, while we will take care of the rest.

Questions about discounts and the invoices

The meter reading on my invoice does not match the value on the meter. Why?

There can be multiple reasons for this. One is if we did not have a meter reading available at the time the invoice was created. In this case, the invoice value is estimated based on comparison values or previous consumption. A time delay between invoicing and confirming the meter reading can also lead to discrepancies. If you are still unsure about the reason, give us a call and we will be more than happy to help you.

Good reasons for the Volkswagen Group and its brands

The Volkswagen Group is in the business of making cars, so why now supply electricity?

Quite simply, we at Volkswagen Group want to be able to offer our customers both innovative electric vehicles and the associated products from a single source. Naturally, this also includes sustainable electricity for charging electric vehicles. In this way, the Volkswagen Group is making a significant contribution to tomorrow's mobility and the Energiewende.

We will stand by you as a reliable partner offering innovative (electric) vehicles, modern energy solutions and sustainable electricity.

Questions about the meter

Where can I find my electric meter?

The electric meter is usually in the basement or in your home. If you cannot find your electric meter, please contact your landlord or rental agent.