Senior Digital Product Manager - CRM (all genders) Salesforce

Permanent, Fulltime Munich | Berlin | Wolfsburg

Why us?

Elli Digital is the backbone of our company, dedicated to transforming electric vehicle charging with cutting-edge technology and digital services. We focus on developing smart, user-friendly software solutions that enhance the EV charging experience. Our products range from mobile apps for charging management to advanced platforms for businesses, all designed to integrate seamlessly with the Volkswagen Group's ecosystem. Joining Elli Digital means being part of a team committed to innovation and excellence in the rapidly evolving world of electric mobility.

Your mission

As a Senior Digital Product Manager for CRM you are reponsible for our company’s CRM strategy in alignment with business objectives to enhance sales, marketing and customer service processes. You will take over the role of a Product Owner for our CRM team and derive the short- and long-term focus areas for the team from the CRM value levers. You will configure workflows, optimize system performance and train Salesoforce users, always keen on driving user adoption and managing data integrity. Frequent and effective communication with other product teams in the foundation area and stakeholders such as Sales Units, Marketing and Operations/ Customer Service is key.

Your profile

  • You have a Bachelor's degree in business administration or technical studies or an equivalent combination of experience and education.
  • You have a minimum of 3 years of professional experience as a Product Manager or Product Owner in a digital or tech-focused organization, preferably in the energy, mobility or automotive sector.
  • You are familiar with iterative and incremental product development and experienced in building products.
  • You have proficient skills in CRM management systems (Salesforce is a must) and are capable of CRM administration, customization, and integration.
  • You are deeply curious about your product area always striving for the best product experience.
  • You know how to inspire, motivate and support a team to get things done.
  • Effective stakeholder management is an integral aspect of your daily operations.
  •  You have excellent written and verbal communication skills in English.
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