Manager Customer Success (all genders)

Permanent, Fulltime Munich | Berlin | Wolfsburg

Why us?

We are shaping the energy world of tomorrow with intelligent charging solutions for electric vehicles. As part of the Volkswagen Group, we will be the first provider on the market to offer drivers and fleet managers of electric vehicles a seamless and holistic charging and energy experience. Elli will change the way energy is used and generated in the future. We are making life with electricity simple, smart, and economical. Elli is part of the energy transition and is driving the breakthrough of e-mobility. If you want to help shape the future, become part of our team.

Your mission

  • You act as the single point of contact for international key accounts in terms of Customer Success Management and Aftersales ("one face to the customer").
  • You implement and steer customer and country-specific aftersales concepts targeting continuous improvements between the companies.
  • You secure quality in daily performance by implementing and tracking specific KPIs and SLAs (Customer Success).
  • You identify additional revenue streams by offering aftersales products.

Your profile

  • You have a university degree in economics/technical engineering or comparable professional education.
  • You have over 5 years of professional experience in comparable roles in a global service organization, working in interaction with customer care, logistics & supply chain, field service, technical development, quality, and sales departments.
  • You possess significant knowledge regarding the rollout and steering of products and services, especially in markets like energy, automotive, hard/software, or telecommunications. Technical knowledge regarding DC charging stations is a plus.
  • You have outstanding communication skills, empathy, and intercultural competencies.
  • You are stress-resistant and solution-oriented, considering challenges as motivation.
  • You have a high level of professional English communication skills; additional languages like French, Italian, or Spanish are considered an advantage.
Apply now