A. Responsible entity
We are pleased to welcome you to the website of Volkswagen Group Charging GmbH, Karl-Liebknecht-Str. 32, 10178 Berlin, email: info@elli.eco, entered in the commercial register of the district court of Charlottenburg under the number HRB 208967 B ("Volkswagen Group Charging GmbH"), and thank you for your interest in our company and our products. We shall provide you with information regarding the collection, processing and use of your data in the following.
B. Processing of your personal data
I. Processing of log files
When using the website, certain information is automatically transferred by your Internet browser and stored by us in so-called log files. In particular, the following information is transferred automatically:
an anonymous cookie ID,
the web browser used by you,
the date and time of your visit,
the pages you have visited on our website,
the website you are visiting us from,
as well as the IP address (Internet Protocol address) of the end device from which you have accessed the online service.
The processing of this data is carried out in accordance with Article 6 Para 1 lit. f of the GDPR on the basis of our legitimate interest in being able to display the website properly for you. The data will be erased after 14 days.
Google Ireland ("Google") with its registered office in Gordon House, Barrow Street, Dublin 4, Ireland is the processor for hosting the online shop. Google encrypts the data in accordance with the agreements made with us and processes it exclusively on data servers in the European Union. A (read) access to the information by Google LLC with its registered office in the USA cannot be excluded. Appropriate EU standard contractual clauses have been concluded for the transfer of personal data to processors in order to provide adequate protection with regard to your personal data. The EU standard contractual clauses applied can be retrieved via the URL https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32010D0087.
II. Contact and customer service
You can contact us using the stored e-mail address or telephone number, and send us a request. In this context, we process the information and data provided by you (including personal data) in a ticket so that we can contact you and process your request (Article 6 Para 1 lit.b GDPR). Volkswagen AG, Berliner Ring 2, 38440 Wolfsburg that works as our processor, and Majorel Berlin GmbH, Wohlrabedamm 32, 13629 Berlin, support us in the processing. Your data will also be stored and processed in our CRM system. We have commissioned Salesforce.com, Inc. (The Landmark @ One Market Street, San Francisco, CA 94105, USA) as processor for this purpose. An access to information by Salesforce.com, Inc. cannot be excluded; in this respect, a corresponding EU standard contract (an appropriate guarantee for data processing in non-European countries) has been concluded. The EU standard contractual clauses applied can be retrieved via the URL https://eur-lex.europa.eu/legal-content/DE/TXT/?uri=CELEX%3A32010D0087. We will erase your data as soon as we have responded to your request to your satisfaction, unless there are other retention periods (e.B. tax-related retention periods) that contradict this.
III. Processing in the scope of the order process
We process the data provided by you in the scope of the order process for the purpose of fulfilling the contract (Article 6 Para 1 lit.b GDPR). Your personal data required for this includes private contact information and identification data (such as name, address and email address) as well as IT usage data (such as order ID, time of the order) and bank details (see the paragraph on "Data processing for payment purposes" for further information on this).
We process your personal data for as long as required for the above-mentioned purposes. In the case of an objection to processing on the basis of our legitimate interests (Article 6 Para 1 lit. f GDPR), we will erase the personal data unless its continued processing is permitted in accordance with the relevant legal provisions. We will also erase the personal data if required to do so for other legal reasons. In accordance with these general principles, we will basically erase personal data immediately following the non-applicability of the legal basis, if it is no longer required for the specified purpose, or if the specified purpose no longer exists, and insofar as there is no other legal basis (e.g. retention periods in accordance with commercial and tax law), otherwise after the other legal basis no longer applies.
Insofar as the service providers process personal data on our behalf, we have concluded an order processing agreement with these service providers and agreed on appropriate guarantees to ensure the protection of personal data. In addition, we select our service providers carefully; they process the personal data with the exclusive purpose of fulfilling their tasks and are contractually bound to follow our instructions. They have put appropriate technical and organizational measures in place for the protection of personal data, and they are regularly monitored by us. We have concluded corresponding EU standard contractual clauses for the transfer of personal data to processors in third countries (as appropriate guarantee for data processing in non-European countries). The EU standard contractual clauses applied can be retrieved via the URL https://eur-lex.europa.eu/legal-content/DE/TXT/?uri=CELEX%3A32010D0087.
IV. Ordering E-MOBILITY EQUIPMENT
Order with an Elli user account
In order to create and manage a profile, you can register for a user account directly with Elli. We process your personal contact information and identification data, such as name, address and email address for the purpose of fulfilling the contract (Article 6 Para 1 lit.b GDPR). You can view, manage and change your details in the customer area. We have commissioned Google Ireland ("Google") with its registered office in Gordon House, Barrow Street, Dublin 4, Ireland as a processor for the provision of user account administration services. Google encrypts the data in accordance with the agreements made with us and processes it on data servers in the European Union. A (read) access to the information by Google LLC with its registered office in the USA cannot be excluded. Appropriate EU standard contractual clauses for the transfer of personal data to processors have been concluded in order to sufficiently protect your personal data. The EU standard contractual clauses applied can be retrieved via the URL https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32010D0087.
Order as guest
You have the option to place your orders as a guest. With this type of order you do not have to register before placing an order, but we collect and process your data required for ordering as a guest (name, address, email address and phone number).
Manage and cancel your order
With regard to orders with a user account, you can view, manage and cancel your orders under "My Account". To do this, you can retrieve the corresponding order under "My orders". By clicking on "Cancel item", you can determine the number of items to be canceled and specify a reason for the cancellation as an option. When you order as a guest, you can make changes to your orders or cancel them using the customer service.
Installation
For a professional service we recommend you contacting our preferred installation partner. On basis of a (Remote) Home Check our partner will send you an individual offer for planning, installing, and setting up your wallbox.
CarCharger
Telephone: 01 25 444 79
E-Mail: Home.sales@carharger.ie
Contact Form: https://www.carcharger.ie/contact/
Alternatively, you may select your own service provider / electrician.
Further, we recommend that you use the user manual and the configuration instructions and hand it over to the installer. The configuration instructions explain how to connect your smart wallbox to the internet. This is necessary to keep your ID. Charger Connect / Pro up to date and to be able to correct errors remotely.
Logistics service
In order to be able to deliver the hardware ordered by you, we transfer your contact information (name, address, email and if necessary, telephone number) to our logistics service provider Arvato Distribution GmbH in Gottlieb-Daimler Str. 1 33428 Harsewinkel, as well as further information regarding your order for specific purposes.
Data processing for the purpose of payment
For the purpose of the processing the payment methods offered in this webshop (e.g. credit card), we have commissioned Adyen BV, Simon Carmiggelstraat 6-50, 1011 DJ Amsterdam, Netherlands, as the payment service provider. As part of the payment process, your payment data (e.g. credit card data) as well as other personal data (e.g. billing address) may be transferred insofar as this information is required for processing the payment. Adyen BV processes your data on its own responsibility for the specific purpose in the framework of the banking service and hence, it bears the responsibility for the data by itself. For the purpose of fraud detection, Adyen also processes your personal data (e.g. name, billing and/or delivery address, email and telephone number) in its capacity as our processor.
Commissioning and configuration of e-mobility equipment
When purchasing your e-mobility equipment, you can choose between models with WLAN connection or LTE mobile communication standard. To ensure the communication capability and up-to-dateness of your e-mobility equipment (including WLAN connection or LTE mobile communication standard), it will transfer the following device-specific data in encrypted form to the IT systems of Volkswagen Group Charging GmbH at regular intervals and process it there: device identification, brand, generation, device type and software version.
If you want to use other optional online services (control and analysis of charging cycles) in connection with your e-mobility equipment, it is necessary to link the same with your existing user account. In the framework of the use of the online services, the following personal and other device-specific data is transferred to the IT systems of Volkswagen Group Charging GmbH for the provision and rendering of performance, and processed there: customer identification, statistics, charging process information, status, connection status and time stamp of the last communication setup.
Alternatively, you can also select a device without connectivity functions. If you decide to opt for this variant of the e-mobility equipment, then data is not transferred to the IT systems of Volkswagen Group Charging GmbH.
V. Declaration of consent to advertising
If you want to receive information about our products, you can order the corresponding advertisements. For this purpose, the following data is processed for the provision of the advertisements in the scope of the consent to be given by you (Article 6 Para 1 lit. a GDPR): family name, first name, email address and telephone number.
You can withdraw your consent at any point of time free of charge with effect for the future vis-à-vis Volkswagen Group Charging GmbH. You will find further information about the assertion of your rights in this privacy policy in the section "Your rights".
Your personal data will be erased as soon as you have withdrawn your consent, provided that no other retention periods (e.g. tax retention periods) prevent this.
VI. Customer satisfaction surveys
In order to fulfil the quality requirements of our customers, we send customer mailings for the purpose of customer satisfaction surveys in order to improve our advertising and customer service as well as our products and services. For this purpose, we use the email address provided by you in the scope of your ID order. To be able to draw conclusions with regard to interdependencies between the type of use of the product and problems arising from the use of the product and your concerns, and to correspondingly adjust our advertising contents, taking into consideration your concerns and the results of your satisfaction survey, we link your concerns and results of your satisfaction surveys to your customer account on the basis of the email address provided by you. Your email address is processed on the basis of Article 6 Para 1 lit. f GDPR, as we have a legitimate interest in aligning our products better to the requirements of our customers. Apart from this, we pseudonymize the feedback collect by us in order to implement further actions for the purposes of analysis, categorization and classification (e.g. allocation to appropriate topics) as well as to calculate other anonymous metrics and key figures. In the scope of pseudonymization, we erase all direct identification features (e.g. name, email, user IDs) and retain indirect traceable identification features (pseudonyms). For the purpose of carrying out analyses, we use the processor Google Ireland Limited ("Google") with its registered office in Gordon House, Barrow Street, Dublin 4, Ireland, which is the processor of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google LLC"). A corresponding EU standard contract (appropriate guarantee for data processing in non-European countries) has been concluded with Google LLC. The EU standard contractual clauses applied can be retrieved via the URL https://eur-lex.europa.eu/legal-content/DE/TXT/?uri=CELEX%3A32010D0087.
We erase your data from the analysis and segmentation after five years or in accordance with legal requirements, e.g. if the purpose for which it was collected is no longer applicable and the erasure does not contradict any other retention obligations.
VII. Retention obligations
We process your personal data as long as this is required for the above-mentioned purposes. In the case of an objection to processing on the basis of our legitimate interests, we erase the personal data unless its continued processing is permitted in accordance with the relevant legal provisions. We also erase personal data if we are obliged to do so for other legal grounds. In accordance with these general principles, we erase personal data in principle, immediately following the non-applicability of the legal basis, if it is no longer required for the specified purpose, or the specified purpose ceases and insofar as there is no other legal basis (e.g. retention periods in accordance with commercial and tax law), otherwise as soon as the legal basis no longer applies.
VIII. Data processing by service providers
Insofar as service providers process personal data on our behalf, we have concluded an order processing agreement with these service providers and agreed on appropriate guarantees to ensure the protection of personal data. Apart from this, we select our service providers carefully. They process personal data exclusively for the fulfillment of their tasks and are contractually bound to follow our instructions, have appropriate technical and organizational measures in place to protect personal data and are regularly monitored by us. Corresponding EU standard contractual clauses have been concluded for the transfer of personal data to processors in third countries (as an adequate guarantee for data processing in non-European countries). The EU standard contractual clauses applied can be retrieved via the URL https://eur-lex.europa.eu/legal-content/DE/TXT/?uri=CELEX%3A32010D0087.
IX. General information related to the analysis of data while using the products and services
Volkswagen Group Charging GmbH continuously endeavors to develop new products and services, to improve the products and services offered by it, and to improve the advertising efforts to market these products and services. A substantiated analysis of the use of products and services (analytics) is necessary to achieve these goals. On account of this reason, Volkswagen Group Charging GmbH processes data from your user account and the linked services, such as e.g. pseudonymous identification data (e.g. a randomly generated pseudonymous user ID), user account data (e.g. preferred partners), transaction data (e.g. charging processes), contract data (e.g. confirmed General terms and conditions), IT use data (e.g. last logins to the services, use of functions) and location data (e.g. truncated GPS Data). The purposes of the processing, the processing itself and the corresponding legal bases are described in detail in the following.
Analysis for the development and improvement of products: For the purpose of developing new (e.g. estimation of adoption rates of new products) and improving existing (e.g. evaluation of the adoption rate of existing products) products and services, Volkswagen Group Charging GmbH processes data from the use of our products and services. In the course of the processing, your personal data is pseudonymized. Pseudonymization comprises the erasure of all direct personal identification features (e.g. name, email address, telephone number). Indirect traceable identification features (pseudonyms) are retained. It is only after the execution of this pseudonymization that the data analyzed in the analytics systems of Volkswagen Group Charging GmbH. The direct personal reference is not restored at any point of time. The results emerging from the analysis (especially metrics and key figures) are entirely anonymous. The processing of pseudonymous data is necessary because there are interactions between the user account and the respective services. In these cases, the use of the pseudonym is imperatively necessary to associate the data from the user account on which the analysis is based and the linked services. The described processing of your data takes place on the basis of the legitimate interest of Volkswagen Group Charging GmbH to offer you newly developed and improved products and services (Article 6 Para 1 lit. f GDPR). Volkswagen Group Charging GmbH erases your pseudonymous data after a period of 5 years or in accordance with the legal requirements, for example as soon as the purpose for which it was collected no longer exists, and insofar as the erasure does not contradict any other retention obligations.
Segmentation for the improvement of advertisements: For the purpose of improving advertisements (e.g. evaluation of relevance for a campaign), Volkswagen Group Charging GmbH processes data that is collected from the use of our products and services. In the course of the processing, your personal data will be pseudonymized. Pseudonymization comprises the erasure of all direct personal identification features (e.g. name, email, telephone number). Indirect traceable identification features (pseudonyms) are retained. It is only after this pseudonymization is carried out that the data is segmented in the analytics systems of Volkswagen Group Charging GmbH. The described processing of your data is carried out on the basis of the legitimate interest of Volkswagen Group Charging GmbH to offer you improved advertisements which are personally customized to the user (Article 6 Para 1 lit. f GDPR). Volkswagen Group Charging GmbH erases your pseudonymous data after a period of 3 years or in accordance with the legal requirements, for example, as soon as the purpose for which it was collected no longer exists, and insofar that the erasure does not contradict any other retention obligations. Volkswagen Group Charging GmbH does not use the results to restore a direct personal reference unless you have given a corresponding consent for advertising (Article 6 Para 1 lit. a GDPR).
Commissioning of processors: The personal data processed in the scope of the analysis activity for the purpose of developing new products and improving the existing products and services, and improving advertising is processed by us in Germany. For this purpose, we have commissioned Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google") and Microsoft Ireland Operations Limited with its registered office at 70 Sir John Rogerson's Quay, Dublin 2, Ireland ("Microsoft") as processors. An access to the personal data by both Google, Inc. and Microsoft Corporation, both based in the USA, cannot be excluded, which is why corresponding EU standard contractual clauses (agreements approved by the European Commission which ensure that the personal data has the same protection with regard to data processing in non-EU countries as it would in the EU) have been concluded. Google and Microsoft process your personal data exclusively on our behalf and in accordance with our instructions in the framework of an order processing agreement. The EU standard contractual clauses applied can be retrieved via the URL https://eur-lex.europa.eu/legal-content/DE/TXT/?uri=CELEX%3A32010D0087.
C. Use of cookies and tracking tools
General information
Volkswagen Group Charging GmbH uses various cookies on its websites. Cookies are small files containing configuration information which are stored on your end device. Cookies can basically be divided into three categories. There are cookies which are indispensable for the functionality of the website (technically necessary cookies) as well as cookies on the basis of which a pseudonymized user profile is created (so-called analytics & marketing cookies).
The processing of functional cookies is necessary to enable you to visit the website (see Article 6 Para 1 lit.b GDPR).
Analytics & marketing cookies are only used if the website visitor has consented for this (Article 6 Para 1 lit.a GDPR). Consent is provided with the help of the Cookie-Banner, which must be clicked on actively.
You can withdraw the consent to the displayed data processing via the use of cookies and tracking tools stated, at any point of time, with effect for the future by clicking on the following link and changing your existing preferences in our Cookie Consent Manager: Cookie Consent Manager.
You will find the exact list of the cookies used (company, name of the cookie, purpose of use and duration of storage) in the following and at the end of the respective passage (web performance and analysis as well as marketing).
Web performance and analysis
VW Group Charging GmbH uses this data to improve the performance of our website and services and to carry out analysis of the shopping experience with our apps and websites that is relevant to business.
Google Tag Manager
This website uses Google Tag Manager. Website tags can be managed via an interface by this service. Google Tool Manager only implements tags. This means: Cookies are not used and personal data is not collected. Google Tag Manager triggers other tags, which again collect data, if necessary. However, Google Tag Manger does not access this data. If a deactivation was carried out at domain or cookie level, then it continues to apply for all tracking tags, insofar as they are implemented with Google Tag Manager.
| Company | Cookie | Purpose Description | Cookie Lifetime |
|---|---|---|---|
| Elli | elli_cookie_consent | This cookie is used to integrate consent system. | 14 months |
| Elli | _cmpgurl | The cookie is set to store information about the referring campaign URL that the user used to visit the website. | 30 minutes |
| Elli | _ref | This cookie is only set if the referral source is available and the referring website has additional campaign parameters in the URL. In this case, the referring URL is written to this cookie. | 30 minutes |
Google Analytics
Google Analytics is a web analysis tool that is used for measuring onsite activities and sales data by VW Group Charging GmbH. This data is used to measure target groups and improve services offered by us to our customers and users online as well as offline. The analysis of functions that our customers use often helps us to understand better as to what the customers find useful. By doing this, we can ensure more relevant results and business decisions. The details of the technology used by our customers such as e.g. which app version or which browser they use, helps VW Group Charging GmbH to identify and resolve technical problems.
The USA is a country that does not offer appropriate protection for personal data in the sense of the EU Directive 2016/679. This implies, amongst other things, that the government authorities in the USA possibly have the right to access your data without you having effective legal remedies.
Processing company
Google Ireland Limited
Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland
Purposes of data processing
This list represents the purposes of data collection and data processing.
Analysis
Improvement of on-site services (e.g. recommendation engine)
International data transfer
Technologies used
Cookies
SDK
Data collected
This list comprises all (personal) data collected by or via the use of this service.
Time-related information (e.g. time of occurrence)
Shop information (e.g. country)
Page information (e.g. page type)
Product information (e.g. digital barcode)
Browser information (e.g. browser version)
Device information (e.g. advertising ID)
Purchase information (e.g. value of the shopping cart)
Payment information (e.g. payment method)
Marketing information (e.g. Ad Click ID)
Personal data (e.g. IP address or email address)
App data (e.g. installation date of the app)
Cookie Data (e.g. session ID)
Behavior-related data (e.g. browsing behavior)
Results (e.g. A/B test information)
Location information (e.g. city)
Legal basis
The required legal basis for processing of the data is given in the following.
Art. 6 (1) (a) GDPR (consent)
Place of processing
United States of America and Ireland / European Union
Retention period
The retention period is the time period in which the collected data is stored for processing. The data must be erased as soon as it is no longer needed for the specified purposes of processing.
The data will be erased after 5 years
Data recipients
Alphabet Inc.
Click here to read the data processor's privacy policy: http://www.google.com/intl/de/policies/privacy/
Click here to withdraw on all domains of the processing company: https://safety.google/privacy/privacy-controls/
| Company | Cookie | Purpose Description | Cookie Lifetime |
|---|---|---|---|
| _ga | This cookie is a Google Analytics persistent cookie which is used to distinguish unique users. | 2 years | |
| _gid | The cookie is a Google Analytics cookie which is used to store information of how visitors use a website. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form. | 24 hours | |
| _gac_gb_GTM-TD9J8WF | Contains campaign related information. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out. | 90 days | |
| _gat_UA-171423853-29 | This cookie is associated with Google Analytics and is used to limit the speed of the request – limitation. | 1 minute | |
| _ga_G1Y6SGJNN2 | This cookie is a GA4 persistent cookie which is used to distinguish unique users. | 2 years | |
| _ga_XC4B9NNKVY | This cookie is a GA4 persistent cookie which is used to distinguish unique users. | 2 years | |
| _gcl_au | This cookie stores information of ad clicks i.e. conversion data to attribute it outside of the website. | 3 month |
Hotjar
We use Hotjar to better understand the requirements of our customers and to optimize the offer and experience on this website.
With the help of Hotjar's technology, we get a better understanding of the experiences of our users (e.g. how much time users spend on which pages, which links they click, what they like and what they don't like, etc.) and this helps us to adapt our offer according to the feedback of our users. Hotjar also enables us to carry out surveys on the website in order to obtain information from customers on how to improve the website or even the products.
Processing company
Hotjar Ltd., Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe (Website: https://www.hotjar.com).
Data processing purposes
This list represents the purposes of data collection and its processing.
Analysis
Technologies used
Pixel tags
Cookies
Data collected
Hotjar works with cookies and other technologies to collect data related to the behavior of our users and their devices,
especially the IP address of the device (will only be collected and stored in anonymized form when you are using the website)
Screen size
Device type (Unique Device Identifiers)
Information on the browser used
Location (country only)
Preferred language for our website display
Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually prohibited from selling the data collected on our behalf.
Legal basis
The required legal basis for processing of the data is given in the following.
Article 6 (1) (a) GDPR (consent)
Place of processing
European Union
Retention period
The Cookies The Coolies have a lifespan of up to 365 days, some are valid only for the duration of the current visit.
Click here to read the data processor's privacy policy: https://www.hotjar.com/privacy
Click here to withdraw on all domains of the processing company:
If you want to deactivate the data collection by Hotjar, then click on the following link and follow the instructions provided: https://www.hotjar.com/opt-out
Please note that the deactivation of Hotjar must be done separately for each browser or end device.
Order processing contract
We have concluded an order processing contract with Hotjar to implement the strict European data privacy regulations.
| Company | Cookie | Purpose Description | Cookie Lifetime |
|---|---|---|---|
| HotJar | _hjAbsoluteSessionInProgress | Used to identify the first page view of a user. | 30 minutes |
| HotJar | _hjFirstSeen | Identifies the first session of a new user in Hotjar. | 30 minutes |
| HotJar | _hjIncludedInPageviewSample | Determines whether a user is included in the data sample defined by the page view limit of your website. | 30 minutes |
| HotJar | _hjIncludedInSessionSample | Determines whether a user is included in the data sample defined by the daily session limit of the website. | 30 minutes |
| HotJar | _hjSession_2998291 | Saves the current session data and ensures that subsequent requests in the session window are assigned to the same session. | 30 minutes |
| HotJar | _hjSessionRejected | If available, this value will be set to '1' for the duration of a user's session if Hotjar has refused to connect to the WebSocket due to server congestion. | 30 minutes |
| HotJar | _hjSessionUser_2998291 | Set when a user lands on a page for the first time and ensures that data from subsequent visits to the same website is associated with the same user ID. | 30 minutes |
Leadinfo
For the collection and processing of IP addresses of business customers, we use the technology of the service provider leadinfo, Hauptstr. 1, 10000 Berlin, with whom we have concluded a contract for the processing of orders. This function is only activated after your consent (Art. 6 para. 1 p. 1. lit. a DSGVO).
Marketing
VW Group Charging GmbH collects user journey data to show sponsored contents regarding our products to our customers. In order to select relevant contents for our customers, we use information about the previous purchases and interactions of our customers with the webpage. Wherever possible, we link this data across devices and process data about the displayed advertisement (e.g. whether our customer has clicked an advertisement and purchases something at the end). This helps us to measure the efficiency of our advertisements and simplify the advertising accounting for us.
Google Ads
Description of the service
This is a conversion marketing service for measuring the success of advertising campaigns.
Processing company
Google Ireland Limited
Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland
Data protection officer of the processing company
The email address of the data protection officer of the processing company is given in the following.
https://support.google.com/policies/contact/general_privacy_form
Purpose of the data
This list represents the purposes of data collection and its processing.
Analysis
Optimization
Advertisements
Conversion tracking
Technologies used
This list comprises all the technologies with which this service collects data. Typical technologies are cookies and pixels placed in the browser.
Cookies
Pixels
Data collected
This list comprises all (personal) data collected by or via the use of this service.
Cookie ID
Click path
Date and time of the visit
Unique identifier of the mobile device
Device information
IP address
Information about the operating system
Referrer URL
Web query
Browser information
Legal basis
The required legal basis for processing of the data is given in the following.
Article 6 Para 1 S. 1 lit. a GDPR
Place of processing
This is the primary location at which the collected data is processed. If the data is to be processed in other countries as well, you will be informed about this separately.
European Union
Retention period
The retention period is the time period in which the collected data is stored for processing. The data must be erased as soon as it is no longer needed for the specified purposes of processing.
The data will be erased as soon as it is no longer needed for the processing purposes.
Transfer to third countries
This service may transfer the collected data to another country. Please note that this service may transfer data outside the European Union and the European Economic Area and to a country which does not offer an adequate level of data protection. If the data is transferred to the USA, there is a risk that your data may be processed by US authorities for control and monitoring purposes without you possibly being entitled to legal remedies. A list of countries to which the data is transferred has been given below. This may be done for various purposes, e.g. for storage or processing.
United States of America, Chile, Singapore, Taiwan
Data recipients
The recipients of the collected data are listed in the following.
Alphabet Inc.
Google LLC
Google Ireland Limited
Click here to read the privacy policy of the data processor.
https://policies.google.com/privacy?hl=en-US
Click here to read the cookie information and settings of the data processor.
https://policies.google.com/technologies/cookies?hl=en-US
Storage information
You can see the longest potential storage duration on a device below, which was determined when using the cookie storage method and when using other methods.
Maximum limit for the storage of cookies: 1 year
Non-cookie storage: no
DoubleClick Floodlight
Description of the service
This is a conversion tracking service by Google.
Processing company
Google Ireland Limited
Google Building Gordon House, 4 Barrow Street, Dublin D04 E5W5, Ireland
Data protection officer of the processing company
The email address of the data protection officer of the processing company is given in the following:
https://support.google.com/policies/troubleshooter/7575787?hl=en
Purpose of the data
This list represents the purposes of data collection and its processing.
Analysis
Conversion tracking
Marketing
Optimization
Technologies used
This list comprises all the technologies with which this service collects data. Typical technologies are cookies and pixels placed in the browser.
Cookies
Pixels
Local storage
Data collected
This list comprises all (personal) data collected by or via the use of this service.
Click path
Cookie ID
IP address
Unique identifier of the mobile device
Number of visits
Pages visited
Transactions
Use data
Legal basis
The required legal basis for processing of the data is given in the following.
Article 6 Para 1 S. 1 lit. a GDPR
Place of processing
This is the primary location at which the collected data is processed. If the data is to be processed in other countries as well, you will be informed about this separately.
European Union
Retention period
The retention period is the time period in which the collected data is stored for processing. The data must be erased as soon as it is no longer needed for the specified purposes of processing.
The data will be erased as soon as it is no longer needed for the processing purposes.
Transfer to third countries
This service may transfer the collected data to another country. Please note that this service may transfer data outside the European Union and the European Economic Area and to a country which does not offer an adequate level of data protection. If the data is transferred to the USA, there is a risk that your data may be processed by US authorities for control and monitoring purposes without you possibly being entitled to legal remedies. A list of countries to which the data is transferred has been given below. This may be done for various purposes, e.g. for storage or processing.
United States of America, Singapore, Chile, Taiwan
Data recipients
The recipients of the collected data are listed in the following.
Alphabet Inc.
Google LLC
Google Ireland Limited
Click here to read the privacy policy of the data processor:
https://policies.google.com/privacy?hl=en
Click here to read the cookie information and settings of the data processor:
https://policies.google.com/technologies/cookies?hl=en
Click here to withdraw on all domains of the processing company:
https://safety.google/privacy/privacy-controls/
Storage information
You can see the longest potential storage duration on a device below, which was determined when using the cookie storage method and when using other methods.
Maximum limit for the storage of cookies: 30 days
Non-cookie storage: no
Facebook pixels
Description of the service
This is a tracking technology offered by Facebook and used by other Facebook services such as Facebook Custom Audiences.
Processing company
Meta Platforms Ireland Ltd.
4 Grand Canal Square, Grand Canal Harbour, Dublin, D02, Ireland
Data protection officer of the processing company
The email address of the data protection officer of the processing company is given in the following.
https://www.facebook.com/help/contact/540977946302970
Purpose of the data
This list represents the purposes of data collection and its processing.
Analysis
Marketing
Retargeting
Tracking
Advertisements
Technologies used
This list comprises all the technologies with which this service collects data. Typical technologies are cookies and pixels placed in the browser.
Cookies
Pixels
Data collected
This list comprises all (personal) data collected by or via the use of this service.
Viewed advertisements
Viewed content
Device Information
Geographical location
HTTP header
Interactions with advertisements, services and products
IP address
Items clicked
Marketing information
Non-confidential user-defined data
Pages visited
Pixel ID
Referrer URL
Success of marketing campaigns
Use data
User behavior
Facebook cookie information
Facebook user ID
Use/Click behavior
Browser information
Legal basis
The required legal basis for processing of the data is given in the following.
Article 6 Para 1 S. 1 lit. a GDPR
Place of processing
This is the primary location at which the collected data is processed. If the data is to be processed in other countries as well, you will be informed about this separately.
European Union
Retention period
The retention period is the time period in which the collected data is stored for processing. The data must be erased as soon as it is no longer needed for the specified purposes of processing.
The data will be erased after 720 days at the latest.
Transfer to third countries
This service may transfer the collected data to another country. Please note that this service may transfer data outside the European Union and the European Economic Area and to a country which does not offer an adequate level of data protection. If the data is transferred to the USA, there is a risk that your data may be processed by US authorities for control and monitoring purposes without you possibly being entitled to legal remedies. A list of countries to which the data is transferred has been given below. This may be done for various purposes, e.g. for storage or processing.
Singapore, United Kingdom, United States of America
Data recipients
The recipients of the collected data are listed in the following.
Meta Platforms Ireland Ltd., Meta Platforms Inc.
Click here to read the privacy policy of the data processor:
https://www.facebook.com/privacy/explanation
Click here to read the cookie information and settings of the data processor:
https://www.facebook.com/policies/cookies
Storage information
You can see the longest potential storage duration on a device below, which was determined when using the cookie storage method and when using other methods.
Maximum limit for the storage of cookies: 1 year
Non-cookie storage: no
| Company | Cookie | Purpose Description | Cookie Lifetime |
|---|---|---|---|
| Meta Platforms, Inc. | tr | Used by Facebook to display a range of advertising products, for example real-time bids from third party advertisers. | Session |
Microsoft Advertising
Description of the service
This is a conversion tracking and advertising service.
Processing company
Microsoft Corporation
One Microsoft Way, Redmond, WA 98052-6399, United States of America
Data protection officer of the processing company
The email address of the data protection officer of the processing company is given in the following.
https://aka.ms/privacyresponse
Purpose of the data
This list represents the purposes of data collection and its processing.
Analysis
Remarketing
Conversions
Optimization
Universal event tracking
Technologies used
This list comprises all the technologies with which this service collects data. Typical technologies are cookies and pixels placed in the browser.
Cookies
Pixels
Local storage
Web beacons
Data collected
This list comprises all (personal) data collected by or via the use of this service.
Items clicked
Click path
Cookie ID
IP address
Unique identifier of the mobile device
Number of visits
Pages visited
Transactions
Use data
Legal basis
The required legal basis for processing of the data is given in the following.
Article 6 Para 1 S. 1 lit. a GDPR
Place of processing
This is the primary location at which the collected data is processed. If the data is to be processed in other countries as well, you will be informed about this separately.
European Union
Retention period
The retention period is the time period in which the collected data is stored for processing. The data must be erased as soon as it is no longer needed for the specified purposes of processing.
The data will be erased as soon as it is no longer needed for the processing purposes.
Transfer to third countries
This service may transfer the collected data to another country. Please note that this service may transfer data outside the European Union and the European Economic Area and to a country which does not offer an adequate level of data protection. If the data is transferred to the USA, there is a risk that your data may be processed by US authorities for control and monitoring purposes without you possibly being entitled to legal remedies. A list of countries to which the data is transferred has been given below. This may be done for various purposes, e.g. for storage or processing.
Worldwide
Data recipients
The recipients of the collected data are listed in the following.
Microsoft Corporation
Click here to read the privacy policy of the data processor:
https://privacy.microsoft.com/en-us/privacystatement
| Company | Cookie | Purpose Description | Cookie Lifetime |
|---|---|---|---|
| Microsoft | _uetsid | This cookie is used by Microsoft Bing Ads to collect anonymous information about how visitors use our website. | 24 hours |
| Microsoft | _uetvid | This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website. | 1 year |
D. Your rights
You can assert your rights below against Volkswagen Group Charging GmbH at any point of time free of charge. You will find information about exercising your rights in Section E.
Right of access:You have the right to receive information from us regarding the processing of your personal data (Article 15 GDPR).
Right to rectification: You have the right to request that we rectify incorrect or incomplete personal data concerning you (Article 16 GDPR).
Right to erasure: Provided that the requirements set out in Article 17 GDPR are met, you have the right to request erasure of your data. Accordingly, you may request erasure of your data, for example, provided that it is no longer required for the purposes for which it was collected. You can also request erasure if we process your data on the basis of your consent and you withdraw this consent.
Right to restriction of processing: You have the right to request restriction of the processing of your data if the requirements of Article 18 GDPR are met. This is the case, for example, if you dispute the accuracy of your data. You can then request restriction of processing for the duration of verification of the accuracy of the data.
Right to object: If processing is based on an overriding legitimate interest, then you have the right to object to the processing of your data. An objection is admissible if the processing is done either in the public interest or on the basis of a legitimate interest of Volkswagen Group Charging GmbH or a third party. In the event of an objection, we request that you inform us of the reason for which you object to data processing.
You also have the right to object to data processing for the purposes of direct advertising. This also applies for profiling, insofar as this is in connection with direct advertising.
Right to data portability:Insofar as the data processing is carried out on the basis of consent or performance of a contract and this is done using automated processing, then you have the right to receive your data in a structured, commonly used, and machine-readable format and to transfer it to another data processor.
Right of withdrawal: If data processing is based on consent, then you have the right to withdraw the consent free of charge at any time with effect for the future.
Right to lodge a complaint: You also have the right to lodge a complaint with a supervisory authority (e.g. the State Data Protection Officer for Berlin) regarding our processing of your data.
E. Your contact
Contact details data protection officer
PROLIANCE GmbH
www.datenschutzexperte.de
Leopoldstr. 21
80802 München
datenschutzbeauftragter@datenschutzexperte.de
When contacting the data protection officer, please name Volkswagen Group Charging GmbH as the company to which your inquiry relates. Please refrain from enclosing sensitive information such as a copy of an ID card with your inquiry.